The online CPG market is becoming omnichannel

As more and more consumers turn to the internet for a portion or all of their grocery shopping, online and offline have merged into the consumer-centric omnichannel market.

Table of Contents

The growth of online CPG into the omnichannel

Covid has accelerated a transition to online grocery shopping. 

online CPG grocery

 74% of global retail and consumer brand professionals said they expect the crisis-led rise in online shopping to become permanent in an October survey fielded by Euromonitor International.” 

The shopping journey has now become more complex, with consumers comparing prices and items and commentaries on different sites and platforms. To retain or increase sales and maintain customer loyalty, manufacturers need to ensure that consumers have a seamless and consistent experience with their products across all online and offline interactions. 

China: one the most advanced online to offline markets

Asian ecommerce markets are the most mature in the world. Chinese chains like Coop at Home with 389 online stores and LeShop with 163 stores are leading the way in bringing consumers into physical stores through digital platforms.

The US CPG ecommerce market

In America online grocery got a bit of a late start but the market is quickly catching up. Walmart now has 4,743 online stores, Amazon Fresh now counts 11 grocery stores in addition to its massive online business and delivery network, and Kroger offers over 2,000 pickup locations and 2,400 delivery locations in the U.S.

France, the birthplace of the click & collect model

The population distribution in France keeps delivery too expense for it to go mainstream, however the BOPIS and click and collect models are mature. The country’s largest chain, Leclerc, has 784 “drives” or click and collect stores, Intermarché has 1695, Carrefour 1228 and Courses U 873.

The UK CPG online market: the most mature in europe

In the UK, online grocery is shifting from a warehouse to a store-based model as brick and mortar stores find value in their proximity to consumers everywhere. Asda has 713 online stores, Morrisons Click And Collect has 447 locations, Tesco has 378 and Sainsburys, 337.

Related content
Ebooks

Étude: E-retail media en France

Cette étude contient un mélange de onze analyses et sondages fait par DIbyNIQ. Les réponses du sondage était recueilli parmi nos clients et les analyses fonctionnent comme preuve de leur constates. Ensemble, ces éléments créent un benchmark sur l’état de l’e-media en France aujourd’hui.

Read More »
Blogposts

Amazon seller analytics

As mentioned in our previous article, 3P (third party or Seller) sales on Amazon grew 58% last year, however, Amazon offers no category-wide data on 3P activity.

Manufacturers that use Amazon are eager for this information so that they can know what their market share is, whether or not that share is growing, and how their competitors are performing.

Read More »
Blogposts

Amazon sales analytics

Measuring performance as precisely as possible on Amazon is of increasing interest for many CPGs.

Over the last two years 3P (third party or Seller) sales on Amazon have grown over 50%.

Read More »

Don't miss a thing !

CPG ecommerce newsletter
Subscribe to our newsletter